Returns & Refund Policy
If you're not 100% satisfied with your purchase, you can return a non-perishable item up to 14 days after you receive your order. You can do so by contacting us at: contact@herbsnbeans.co.uk or send a message to one of our social media channels. We'll do our best to arrange for your return and refund. All we ask is that your returned products are in a re-saleable condition, in the same condition that you received with their original packaging.
If a product is sealed, please do not remove the seal until you're sure you're keeping the item. When we get the item back from you, we will process your refund within 14 business days.
In accordance with the Consumer Contracts Regulations 2013, the right to cancel an order within 14 days does not apply to perishable goods, which are liable to deteriorate or expire rapidly.
As such, we are unable to accept returns or offer refunds for perishable items once they have been dispatched, unless the item is damaged or faulty upon arrival.
If you refuse delivery or change your mind after dispatch, this will not entitle you to a refund. We recommend accepting delivery to ensure proper handling and care of perishable items.
If you discover that there's something wrong with any product in your order, such as a damage or it's not as described, please email us at contact@herbsnbeans.co.uk or send a message to one of our social media channels stating your order number and a short description of what the issue is, and we will be happy to discuss the problem with you and guarantee full satisfaction.
Since we don't offer exchanges, you're more than welcome to reorder any refunded item (subject to stock availability) when you shop on our website again.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, please check your bank account then contact your credit card company, it may take some time before your refund is officially posted.
If you have not received your refund yet, please contact us at contact@herbsnbeans.co.uk
Chargebacks and Payment Disputes
All payments made through Herbs N Beans are processed securely via third-party providers such as Shop Pay, Stripe, or PayPal. Herbs N Beans does not store or control customer card information and cannot determine which card or account a customer’s payment is charged to.
If a customer initiates a chargeback for an order that has been correctly processed, fulfilled, and delivered, Herbs N Beans reserves the right to recover any associated bank or payment processor fees, administrative costs, or losses incurred as a result of the dispute.
It is the customer’s responsibility to ensure that the correct payment method and card details are used at checkout. Herbs N Beans cannot be held liable for payments made using shared, company, or incorrect cards.
If a chargeback is raised in error and the transaction is confirmed as legitimate, the customer agrees to repay the original order amount along with any direct costs charged to Herbs N Beans by the bank or payment processor.
